Customer Success Manager    

Spryos Inc provides cutting-edge learning solutions and technical customer support to technology organizations. Rather than employing a sales department, they rely on client retention and referrals for business growth. In 2015, I collaborated with the owner to establish a learning curation department, which I built from the ground up. Throughout my tenure at Spryos, I've expanded our department and increased our annual revenue through exceptional customer success management. Below are examples of my customer success skills in action.

Spryos, Inc. Aug 2013 - Present

Customer Success Manager May 2022 - Present

• Engage in strategic planning with the company founder to identity business development opportunities specific to client retention, relationship management, and customer success

• Evaluate and balance employee and team workloads; simultaneously tracking client accounts and project statuses

• Resolve and deescalate client concerns and ensure satisfaction through increased effective communication

• Train, test and oversee junior staff output along with any client engagements

• Conduct weekly standup meetings with cross-functional team members assessing status of client deliverables and timelines